Laboratories & Diagnostics
Every minute a specimen spends in transit is a minute a clinician is waiting for a result. OnWay's lab logistics network is built around one goal: the fastest, most reliable specimen transport in the country — with cold chain integrity at every step.
Courier Services
Optimized Daily Sweep Routes
Timed multi-stop routes collect specimens from physician offices, clinics, urgent care centers, and hospitals — hitting every draw site on a predictable schedule to minimize turnaround time.
Temperature-Controlled Cold Chain
Validated carriers maintain 2–8°C, ambient, or −80°C conditions from pickup to lab intake. Temperature logs are attached to every delivery record.
STAT Specimen Pickup
On-demand dispatch for critical specimens that cannot wait for the next scheduled sweep. OnWay drivers are dispatched immediately with time-stamped SLA tracking.
Chain of Custody Documentation
Every specimen is scanned at pickup and delivery with biometric-grade electronic proof of custody — meeting CAP, CLIA, and state regulatory requirements.
Reference Lab & Outreach Support
End-to-end logistics for reference lab outreach programs — collecting from physician clients and delivering processed results or specimens to downstream facilities.
After-Hours & Weekend Coverage
Lab operations don't stop at 5 PM. OnWay provides full after-hours and weekend coverage to keep your result turnaround times consistent 7 days a week.
Frequently Asked Questions
What temperature ranges can OnWay maintain during specimen transport?
OnWay supports ambient, refrigerated (2–8°C), frozen (−20°C), and ultra-low temperature (−80°C) transport using validated carrier systems. Temperature logs are provided for every cold chain delivery.
How does OnWay reduce specimen turnaround time?
Our routes are engineered around lab intake cut-off times. We optimize stop sequencing to ensure the highest-volume draw sites are picked up first, and STAT dispatch is available whenever a specimen can't wait for the scheduled sweep.
Can OnWay support a large reference lab with hundreds of collection sites?
Yes. OnWay scales from a single hospital lab to enterprise reference labs with multi-state outreach programs. Our operations team designs custom zone coverage, dispatch protocols, and SLA dashboards for large deployments.
Are OnWay drivers trained in specimen handling?
Yes. All drivers assigned to laboratory clients complete bloodborne pathogen training, specimen packaging protocols, and cold chain compliance training before their first assignment.
What happens if a specimen is compromised during transport?
Drivers are trained to flag integrity issues immediately. Our operations center has an escalation protocol that notifies both the lab and the ordering clinician, and we initiate a STAT recollect request when feasible.
Does OnWay provide CAP or CLIA-compliant documentation?
Yes. Our chain of custody logs — including timestamped GPS records and electronic signatures — are available for CAP, CLIA, and state laboratory inspections.